IFM Collision Center has been in business for 35 years. We started out in a small 2 car or bay operation with 2 employees and have grown in 25 plus bays operation, 20 plus employees spread out over four buildings. Our growth began with our positive relationship with our insurance partners in the mid to late 80's. From this time, over the past 30 years, we are a direct repair facility (DRP) for the majority of insurance companies and the largest DRP facility in the area. As a DRP, IFM becomes the insurance company representative, downloads the assignment, appraisals the vehicle, repairs the vehicle, and bills the insurance company. Once completed, your vehicle has a lifetime warranty by your insurance company and IFM Collision Center.
Quality is weaved into the culture of IFM, not only in the repair but in the overall customer experience at IFM. We call this "Level 10 Service". From the moment your call or enter our facility, you are given the attention and service that is by far the best in the industry. We care for each and every customer and that is evident from the moment you come in contact with our team of professionals. Beside the personal touch and phone calls, throughout the repair, you are kept in complete communication through a unique text and email communication process by our facility. Therefore, each morning by 9am, you are kept up to date on the repair status on your automobile. You know upfront the status of your vehicle with an estimated completion date.
At IFM, our Core Values are our guiding principals and the way in which we conduct business.
Our professional image and mannerism, together with our cooperative effort and team atmosphere ensure an overall positive experience for the customer.
We start by respecting each other, which permeates to all who surround us, most importantly our customers.
We are committed to our staff, our customers and our team. We work hard each and every day to achieve our goals.
Honesty & Integrity
The foundation of IFM and each individual. We don't just expect it, we demand it.
Our success relies on the satisfaction of our customers, and is achieved through the quality or our work as well as our trustworthiness, passion and commitment.
Positive Mindset & Workplace
We are passionate about our work, energetic and committed to being the best at what we do. At IFM, raising the bar of excellence is part of our culture.
Listening means we care and understand the needs of both customers and staff. It gives IFM the opportunity to constantly improve.